Privacy Policy

Privacy Policy

Last Updated: [Update Date]

CLOUDVISTA INFOTECH PRIVATE LIMITED (“Company”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase digital products, register as a vendor, or use our IT services.

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Company Information

Legal Entity: CLOUDVISTA INFOTECH PRIVATE LIMITED
Business Type: Micro Enterprise (MSME Registered)
Industry: IT Services, Digital Goods Marketplace, Software Licensing
Email: cloudvistainfotechprivatelimit@gmail.com
Location: Plot No.21, Flat No.2, 3rd Floor, Najafgarh Road Industrial Area, Delhi – 110015, India

2. Information We Collect

We collect the following types of data:

2.1 Personal Information

  • Name

  • Email address

  • Phone number

  • Billing & shipping address

  • Account credentials

  • GST / business details (for vendors & business customers)

2.2 Payment Information

  • Payment method details (processed securely by third-party gateways like Stripe, Razorpay, PayPal, etc.)

  • Transaction IDs
    We do not store full credit/debit card details.

2.3 Vendor Information

For marketplace vendors, we may collect:

  • Business name & legal documents

  • Bank details for payouts

  • Product data & uploads

  • Identity verification details

2.4 Digital Product Data

When you purchase or download digital goods, we collect:

  • Download activity

  • License key activations

  • IP address and device ID (for license validation and fraud prevention)

2.5 Automatically Collected Information

  • IP address

  • Browser type

  • Device information

  • Cookies & tracking technologies

  • Pages viewed & website usage statistics

3. How We Use Your Information

We use collected information for:

3.1 To Provide Our Services

  • Account registration & authentication

  • Selling and delivering digital products

  • Generating and managing license keys

  • Vendor payouts and commissions

3.2 For Customer & Vendor Support

  • Responding to queries

  • Providing technical assistance

  • Managing support tickets

3.3 For Marketplace Operations

  • Product listing management

  • Fraud detection & abuse prevention

  • Transaction verification

3.4 For Legal and Compliance

  • GST invoicing

  • MSME/UDYAM compliance

  • Payment disputes & fraud monitoring

3.5 Marketing & Communication

  • Important account notifications

  • Product updates & version releases

  • Offers and promotions (you may unsubscribe anytime)

4. Sharing of Information

We may share your information with:

4.1 Payment Gateways

Stripe, Razorpay, PayPal, etc., for processing transactions.

4.2 Vendors / Sellers

When you purchase a vendor’s product, your name and email may be shared with that vendor for support and licensing.

4.3 Service Providers

  • Hosting & cloud storage (AWS, DigitalOcean, etc.)

  • Email service providers (SMTP, SendGrid)

  • CDNs & cache services (Cloudflare)

4.4 Legal Authorities

Only when required by law, court order, or government regulation.

We do not sell or rent your personal data.

5. Cookies & Tracking Technologies

We use cookies to:

  • Improve user experience

  • Enable login sessions

  • Track sales & affiliate activity

  • Analyze website performance

Users may disable cookies in their browser, but some features may not work.

6. Data Security

We implement:

  • SSL encryption

  • Secure server environment

  • Regular malware scanning

  • Limited employee access

  • Two-factor authentication for vendor/admin accounts

While we take reasonable measures, no internet transmission is 100% secure.

7. Data Retention

We retain data as long as necessary for:

  • Providing services

  • Legal obligations

  • Accounting and tax compliance

  • Fraud prevention

You may request data deletion where legally permitted.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your data

  • Correct incorrect information

  • Request deletion

  • Restrict processing

  • Download/export your data

  • Withdraw consent

Requests can be submitted to:
cloudvistainfotechprivatelimit@gmail.com

9. Vendor-Specific Policies

Vendors must comply with:

  • Copyright laws

  • Product authenticity guidelines

  • Marketplace security requirements

  • Data protection for customers who purchase their products

Violation may lead to vendor account suspension.

10. Third-Party Links

Our site may contain external links (e.g., demos, documentation).
We are not responsible for third-party privacy practices.

11. Children’s Privacy

We do not knowingly collect information from anyone under 18.
If you believe data was collected incorrectly, contact us immediately.

12. Changes to This Policy

We may update this policy occasionally. Changes will be posted with a revised “Last Updated” date.

13. Contact Us

For privacy-related questions or data requests:

CLOUDVISTA INFOTECH PRIVATE LIMITED
Registered Address: Plot No.21, Flat No.2, 3rd Floor,
Najafgarh Road Industrial Area, Delhi – 110015
Mobile: +91 9625521656
Email: info@cloudvistainfo.com